My OraStrip

PDX Biotech

Tips for Communicating Results with Clients

One of the primary benefits of OraStrip QuickCheck Canine is the objective, visual confirmation of active periodontal disease which has been shown to increase compliance with veterinary recommendations. Following are several tools that can further assist with conversations surrounding OraStrip results, periodontal disease and treatment recommendations.

Explaining Periodontal Disease and What It Means for Their Dog

“Periodontal disease is actually one of the most common diseases in dogs. Simply put, it involves infection leading to inflammation of some or all of the tooth’s support structures – gum, bones and ligaments. Depending on the stage of the disease, your dog can experience everything from mild discomfort and bleeding when they play with chew toys and eat, to severe pain and tooth loss. Studies have also linked periodontal disease with heart, liver, and kidney diseases.”

How to Handle Client Objections

Even the best pet owners may have natural objections to some of treatment recommendations based on the OraStrip results. Below is a list of typical objections and suggested responses.

OBJECTION: My dog seems fine. He’s not showing any signs of pain or discomfort.

RESPONSE: “It is a dog’s natural instinct to hide pain. In the wild, that would be a sign of weakness and a signal for predators to attack. So, just because they don’t show signs of discomfort or pain, we can’t assume they are not experiencing them.”

OBJECTION: Radiographs are expensive and I just don’t want to spend the money on them.

RESPONSE: “I understand, but if we don’t do the radiographs, we may not be able to identify something serious that can ultimately cost much more to treat in the long run.”

OBJECTION: I just don’t understand the why oral health is so important. Using words phrases like “periodontal disease” seems like a scare tactic.

RESPONSE: “Periodontal disease is actually one of the most common diseases in dogs. In fact, up to 85% of dogs develop periodontal disease by age 3. And studies have linked periodontal disease with heart, liver, and kidney diseases. Maintaining good oral health is an easy way to help your dog have a great quality of life.”

OBJECTION: I don’t want to have my dog put under anesthetic to so you can check her teeth.

RESPONSE: “I understand, and fortunately there’s a new product that can be used without using anesthetic. It’s called OraStrip QuickCheck Canine and it is specifically designed for detecting periodontal disease. Plus, it’s a very inexpensive way for us to check.”

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